Privacy policy

Effective date: January 7, 2026

Bionic Pets values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with us through our website, email, phone, SMS, or MMS.

Information we collect

We may collect the following types of information:

• Name
• Phone number
• Email address
• Message content, including SMS and MMS communications
• Photos of animals shared for service-related purposes
• Scheduling and inquiry-related information

How we use your information

We use your information solely to:

• Respond to inquiries
• Coordinate scheduling and services
• Communicate regarding animal care or services
• Exchange photos of animals as part of service coordination
• Provide customer support

SMS and MMS communications

If you communicate with us via SMS or MMS, message content and related data may be stored to support service-related conversations and record keeping.

Information sharing

We do not sell or rent your personal information. Information may only be shared if required by law or to protect our legal rights.

Data security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.

SMS terms and conditions

SMS purpose

Bionic Pets uses SMS and MMS messaging for conversational purposes only, including:

• Appointment scheduling and coordination
• Responding to inquiries
• Service-related updates
• Sharing photos of animals related to services

We do not send marketing or promotional messages.

Message frequency

Message frequency varies based on your interaction with us.

Opt-in

By initiating a text message conversation with us, you consent to receive SMS or MMS messages related to your inquiry or service.

Message and data rates

Message and data rates may apply depending on your mobile carrier.

Privacy

We do not sell, rent, or share your mobile information with third parties or affiliates for marketing or promotional purposes. All categories outlined in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.