Terms of Service ─ Returns, Refunds, Privacy Policy & More

Bionic Pets Custom Made Orthotic & Prosthetic Customer Contract / Agreement Form

  1. The customer has the right to considerate and respectful services.
  2. The customer has the right to an explanation of charges for the device(s).
  3. The customers will have the right to politely voice questions or concerns about products or services by calling us at (703) 474-6204 or emailing us at info@bionicpets.org. The customer is responsible for reviewing posted information on www.bionicpets.org regarding returns, shipping, refunds, privacy policy, and terms and conditions.
  4. Bionic Pets utilizes UPS shipping envelopes & packages for domestic packages and DHL Service for international shipping.
  5. Bionic Pets will ship a custom fabricated device within 5-7 business days for orthotics and 10 – 15 business days for prosthetics from the date of receipt of mold, full payment, & order form. Pictures & video may be required. (Time frame is subject to change according to fabrication capacity and ordering of supplies.)
  6. Bionic Pets will ship a "RUSH ORDER" custom-fabricated device within three business days from the date of receipt of mold, full payment, & paperwork (Order Form and Patient Contract/Agreement Form. Pictures and video may be required. There is an additional $150.00 fee for the Rush Service Fee.
  7. International shipping: The client is responsible for all shipping charges to and from Bionic Pets and any associated interaction, sales tax, and duties.
  8. Customers have received a referral and diagnosis from their DVM within the last two (2) months for some cases. All options have been explained by a medical professional, and the customer has chosen to use a Bionic Pet's device. Bionic Pets will work directly with your veterinarian to determine the best type of device for the desired outcome.
  9. This contract strictly applies to the device(s) you are receiving at this time, and a new contract will be needed for any additional device(s) or products.
  10. The customer is responsible for notifying Bionic Pets immediately of any adjustments needed. (wear spots, skin break down, device defect, and improper fitting). A device defect is defined as premature breakage of the plastic superstructure, mechanical joints, plastic loop holders, and rivets. Bionic Pets will not be responsible for soft goods of wear and tear of straps, Velcro, pads, foam, and tread.
  11. *Needed adjustments or repairs within the 6-month warranty period will be made at no charge. An adjustment is defined as grinding of shell, trimming of foam, adding glide, heat flare. The warranty for a custom device, including rush-orders, consists of:
    • A maximum of 4 modifications within two months from the time of receipt for workmanship and materials.
    • A maximum of 4 modifications within two months from the time of receipt for workmanship and materials.
    • I agree that after the six-month warranty period on the devices, there will be a charge for any adjustments, refurbishments to any part of the device, or for a remake on a device.
    • Customers understand that Bionic Pets will be asking for pictures and videos to help assess the fit and function. DO NOT MAIL DEVICE without contacting Bionic Pets to confirm all information/pictures are sufficient.
  12. There will be a charge for adjustments or repairs that are made as a result of abuse or undue rough wear, as well as normal wear of foam liners, pads, straps, tread, and any additional adjustments which are prescribed by a Veterinarian/Animal Rehab Therapist/or other animal healthcare provider.
  13. There will be a charge for any modifications/adjustments made as a result of weight loss/gain or physical-anatomical change.
  14. Failure to contact Bionic Pets or infrequent or non-use of a device does not absolve the owner from the responsibility for payment of any adjustment, refurbishment, or remake of a device.
  15. Since the device is custom-fabricated, it cannot be returned to Bionic Pets. No refunds will be made.
  16. In the unfortunate event of a patient's death, the customer is responsible for the materials used thus far.
  17. If the device is lost, the customer is responsible for covering the replacement cost of the device.
  18. Bionic Pets will inform the client if they feel the casting mold is insufficient. If the client chooses to proceed using the mold. Bionic Pets will have the client sign a waiver and will not be responsible for additional adjustments to the device after the warranty period.
  • This contract supersedes any other written or verbal information obtained prior to signing this document.

Legal Notice

All notices from Bionic Pets to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Bionic Pets shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at:
Delivery shall be deemed to have been made by You to Bionic Pets five (5) days after the date sent.

Copyright Notice

All content appearing on this Web site is the property of Bionic Pets.
Copyright © 2021 Bionic Pets. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2021 Bionic Pets. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Bionic Pets. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Bionic Pets or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Bionic Pets and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Bionic Pets believes that customer conduct violates applicable law or is harmful to the interests of Bionic Pets and its subsidiaries.

Privacy Policy

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Bionic Pets and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Bionic Pets believes that customer conduct violates applicable law or is harmful to the interests of Bionic Pets and its subsidiaries.

Shipping and Delivery

At this time, Bionic Pets ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Bionic Pets ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Bionic Pets is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Sales Tax

Bionic Pets charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Bionic Pets makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or it’s Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements.

Bionic Pets SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Bionic Pets BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
-- OR Depending on State --
The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Bionic Pets.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Bionic Pets is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Bionic Pets.
The inclusion of material on this server does not imply any endorsement by Bionic Pets, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Bionic Pets tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Bionic Pets reserves the right to change its payment procedures at any time without prior notice to you.

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Bionic Pets and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Bionic Pets shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Bionic Pets with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Bionic Pets with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Bionic Pets. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.